Terms & Conditions

Live Event Booking, Cancellation, Transfer and Refund Terms
1. Application of these terms
These terms apply to all bookings for live events, seminars, workshops, training days, masterclasses, intensives, conferences, networking events, mentorship events and any other live or in person event provided by Premier Property Education Limited.
Where an event is booked for a specific date, specific dates, or a specific period, the booking is treated as a dated event booking.
These terms apply whether the booking is made online, by telephone, in person, by invoice, by payment link, by instalment plan, or by any other method.
2. Your booking
When you purchase a place at an event, you are reserving a limited place for a specific event date or event period. Your booking may prevent us from selling that place to another person.
Your booking is confirmed when we receive your payment, deposit, signed agreement, payment authorisation, or written confirmation that you wish to proceed, whichever happens first.
3. No automatic cooling off right for dated events
Where you book a place on a specific dated event, the usual 14 day cancellation right under the Consumer Contracts Information, Cancellation and Additional Charges Regulations 2013 does not apply, to the extent permitted by law, because the booking relates to an event, leisure activity, seminar, workshop or training activity to be provided on a specific date, specific dates, or during a specific period.
This means that once your booking has been confirmed, you do not have an automatic legal right to cancel the booking simply because you have changed your mind.
Nothing in these terms affects your statutory rights where we are at fault, where the event is not provided with reasonable care and skill, or where the law requires a refund.
4. Customer cancellation
If you wish to cancel your place, you must tell us clearly in writing by email or by using any cancellation method we make available to you.
Unless we agree otherwise in writing, customer cancellations are dealt with as follows:
Time of cancellationRefund position
More than 60 days before the eventWe may offer a refund less our reasonable costs and losses, or a transfer to another event, at our discretion
30 to 60 days before the eventNo cash refund will normally be available. We may offer a transfer or credit at our discretion
Less than 30 days before the eventNo refund, transfer or credit will normally be available
Non attendanceNo refund, transfer or credit will be available
Where we agree to a refund, transfer or credit outside your statutory rights, this is a gesture of goodwill and does not create an automatic right to a refund, transfer or credit in any other case.
5. Reasonable costs and losses
Where a refund is considered, we may deduct our reasonable costs and losses arising from your cancellation. These may include, but are not limited to:
Venue costs
Speaker, trainer, mentor or staff costs
Administration costs
Payment processing fees
Marketing and booking costs
Materials, workbooks or course resources prepared for you
Loss of profit
The loss of opportunity to sell your place to another attendee
Any other costs reasonably incurred in connection with your booking
We will act reasonably when assessing any cancellation request and will consider whether your place can be resold, transferred, or reallocated.
6. Transfers to another event
We may, at our discretion, allow you to transfer your place to another event date.
A transfer is not guaranteed and will depend on availability, the timing of your request, the type of event, and whether we have already incurred costs for your booking.
If we agree to transfer your place, we may charge an administration fee and any difference in price between the original event and the new event.
A transferred booking remains subject to these terms. Once a transfer has been agreed, the transferred booking will not be eligible for a refund unless required by law.
7. Substituting another attendee
You may request to send another person in your place. We will normally allow this where the request is made in writing at least 7 days before the event and the substitute attendee provides all information reasonably required by us.
We may refuse a substitute attendee where the event has eligibility requirements, membership requirements, compliance requirements, or where we reasonably consider the substitution unsuitable.
8. Event changes by us
We may make reasonable changes to the event where necessary. This may include changes to the venue, room, running order, speakers, mentors, content, format, timings or delivery method.
Minor changes do not entitle you to cancel or receive a refund.
Where we make a significant change that materially reduces the value of the event to you, we will offer you a reasonable alternative, such as a transfer, credit, partial refund, or full refund, depending on the circumstances.
9. Event cancellation or postponement by us
If we cancel an event and do not provide a reasonable alternative, you will be entitled to a refund of the amount you paid for that event.
If we postpone or reschedule an event, we will offer you a place on the rescheduled date. If you cannot attend the rescheduled date, we will consider your circumstances and offer a fair remedy, which may include a transfer, credit, partial refund, or full refund depending on the reason for the postponement and the costs already incurred.
We are not responsible for travel, accommodation, loss of earnings, childcare, or other costs you incur in connection with attending the event, except where the law says otherwise.
10. Instalment plans
Where we agree an instalment plan, you are agreeing to pay the full event fee, not simply to pay for attendance month by month.
Cancellation, non attendance, or failure to access the event does not automatically cancel your obligation to pay the remaining instalments.
If you miss an instalment, we may suspend access to the event, materials, bonuses, membership benefits, certificates or related services until the overdue amount is paid.
11. Digital materials, bonuses and online access
Where your booking includes digital materials, online resources, recordings, downloadable content, templates, bonuses, portals, memberships or course materials, these may be supplied before, during or after the live event.
If you access, download, open, use or receive digital content before cancellation, this may affect any refund or cancellation request.
Where digital content is supplied immediately with your agreement, you acknowledge that you may lose any cancellation rights relating to that digital content once access has begun, to the extent permitted by law.
12. Chargebacks and payment disputes
If you raise a chargeback or payment dispute after booking, we reserve the right to provide these terms, your booking details, event confirmation, attendance records, access records and related communications to the payment provider as evidence that the booking was valid.
Raising a chargeback does not cancel your contract with us. If a chargeback is wrongly made or reversed in our favour, you remain responsible for any unpaid balance and any reasonable costs we incur in dealing with the dispute, to the extent permitted by law.
13. Statutory rights
Nothing in these terms removes or limits your statutory rights.
Nothing in these terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.