Privacy Policy

Privacy Policy
Premier Property Education Limited

Premier Property Education Limited respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, contact us, book an event, attend a course, join a membership programme, access online materials, make a payment, enter into an instalment plan, or otherwise interact with us.

1. Who we are

Premier Property Education Limited is the controller of your personal data.

Company name: Premier Property Education Limited
Company number: 09435076
ICO registration reference: ZA810694
Registered address: Unit 4B/C Bourne Court, Southend Road, London, IG8 8HD
Email: hello@premierproperty.co.uk

Telephone: 020 3978 0443

If you have any questions about this Privacy Policy or how we use your personal data, please contact us using the details above.

2. Personal data we collect

We may collect and use the following types of personal data:

Personal details, such as your name, email address, telephone number, postal address, billing address and company name.

Booking and account details, such as the events, courses, memberships, products or services you have purchased or enquired about, booking dates, attendance records, account status, course access and customer notes.

Payment and transaction details, such as payment status, purchase history, invoice details, instalment plan details, failed payment records and payment references. We do not usually store full card details. Card payments are normally processed by secure third party payment providers.

Communication details, such as records of emails, phone calls, text messages, WhatsApp messages, social media messages, website forms, survey responses, testimonials, complaints and customer service interactions.

Event information, such as attendance information, dietary requirements, accessibility requirements, allergies, medical information you choose to provide, seating needs and emergency contact information where relevant.

Marketing and preference data, such as your communication preferences, event interests, training interests, marketing consent records and unsubscribe records.

Website and technical data, such as your IP address, browser type, device type, pages visited, links clicked, time spent on our website, referral source and cookie data.

Photography, video and audio data, such as event photographs, event video footage, webinar recordings, audio recordings, screenshots, testimonials and social media content where applicable.

3. How we collect your personal data

We may collect personal data when you:

Visit our website
Fill in a form
Book an event, course or programme
Join a membership programme
Make a payment
Enter into an instalment plan
Contact us by phone, email, WhatsApp, text message, social media or post
Attend one of our events
Join a webinar, seminar, workshop or masterclass
Access online materials, recordings, templates or resources
Respond to a survey or feedback request
Provide a testimonial or review
Interact with our adverts or social media pages
Are referred to us by another person

We may also receive personal data from third party providers that help us run our business, such as payment processors, event booking platforms, website providers, CRM systems, email marketing platforms, advertising platforms and social media platforms.

4. How we use your personal data

We use your personal data to:

Respond to enquiries
Process bookings and purchases
Provide events, courses, memberships and related services
Manage your account and access to materials
Confirm attendance and issue event information
Process payments and manage instalment plans
Send invoices, receipts and payment reminders
Provide customer support
Manage refunds, transfers, cancellations, complaints and disputes
Send service messages about your booking, course, event or membership
Send marketing communications where permitted
Improve our events, courses, services, website and customer experience
Film, photograph, record or livestream events where applicable
Use testimonials, reviews, photographs or footage where permitted
Protect our business, staff, attendees and intellectual property
Prevent fraud, misuse, unauthorised access or unlawful activity
Comply with legal, tax, accounting and regulatory obligations

5. Our lawful bases for using your personal data

Under UK data protection law, we must have a lawful basis for using your personal data.

We may rely on the following lawful bases:

Contract

We use your data where necessary to enter into or perform a contract with you. This includes processing bookings, providing events, delivering courses, giving access to materials, managing memberships and taking payments.

Legitimate interests

We use your data where necessary for our legitimate business interests, provided your rights do not override those interests. This may include customer service, business administration, fraud prevention, debt recovery, improving our services, internal reporting, event security and marketing to existing customers where permitted by law.

Consent

We rely on consent where required by law, such as for certain marketing activities, certain cookies, or where we ask for specific permission to use testimonials, photographs or video footage in a particular way.

Where we rely on consent, you can withdraw your consent at any time.

Legal obligation

We use your data where necessary to comply with legal, tax, accounting, regulatory or law enforcement obligations.

Vital interests

In rare cases, we may use personal data where necessary to protect someone’s life or safety, such as in a medical emergency at an event.

Special category data

Some information you provide may be more sensitive, such as dietary requirements, accessibility requirements, allergies or medical information.

Where we process this type of information, we will only do so where we have a lawful basis and an additional condition under data protection law. This may include your explicit consent, our need to make reasonable adjustments, our need to protect your vital interests, or our need to comply with legal obligations.

6. Marketing communications

We may send you marketing communications about our events, courses, memberships, offers, training, resources and related services.

We may contact you by:

Email
Phone
SMS
WhatsApp
Post
Facebook
Instagram
LinkedIn

We will only send marketing communications where we are allowed to do so by law.

You can opt out of marketing at any time by clicking the unsubscribe link in an email, replying STOP where available, or contacting us at hello@premierproperty.co.uk
.

Even if you opt out of marketing, we may still send you important service messages about bookings, payments, event access, course access, membership administration or legal matters.

7. Cookies and website tracking

Our website may use cookies and similar technologies.

Cookies are small files placed on your device that help websites work properly, improve user experience, analyse website traffic, remember preferences and support advertising.

We may use:

Strictly necessary cookies, which are needed for the website to function.

Analytics cookies, which help us understand how visitors use our website.

Marketing cookies, which help us show relevant adverts and measure advertising performance.

Preference cookies, which remember choices you have made on the website.

Where required by law, we will ask for your consent before using non essential cookies.

You can manage or block cookies through your browser settings or through any cookie settings tool we make available on our website.

8. Event filming, photography and recordings

Some of our events, seminars, workshops, webinars, courses and training sessions may be photographed, filmed, livestreamed or recorded.

We may use photographs, video footage, audio recordings and screenshots for:

Event delivery
Training and education
Internal quality control
Marketing and promotional materials
Social media content
Testimonials and case studies
Online course materials
Future event promotion

Where possible, we will tell attendees before or at the event if filming or photography is taking place.

If you do not want to appear in photographs, video footage or promotional materials, please tell a member of our team before the event begins. We will take reasonable steps to respect your request, although we cannot always guarantee complete exclusion from wide angle crowd shots, group images or incidental background footage.

Where we use your image, voice or testimonial in a prominent or individual way for marketing, we will seek appropriate permission where required.

9. Who we share your personal data with

We may share your personal data with trusted third parties where necessary to run our business and provide our services.

This may include:

Payment processors
Banks and finance providers
CRM and email marketing providers
Event booking platforms
Website hosting providers
IT and cloud service providers
Accountants, bookkeepers and tax advisers
Solicitors, debt recovery agents and professional advisers
Trainers, speakers, mentors and event staff
Venues and event support providers
Printing and fulfilment providers
Advertising and analytics platforms
Social media platforms
Regulators, courts, law enforcement agencies and public authorities where required

We only share personal data where there is a lawful reason to do so and where appropriate safeguards are in place.

10. International transfers

Some of our third party service providers may process personal data outside the United Kingdom.

Where personal data is transferred outside the UK, we will take reasonable steps to ensure appropriate safeguards are in place, such as adequacy regulations, standard contractual clauses, international data transfer agreements, or other lawful transfer mechanisms.

11. How long we keep your personal data

We keep personal data only for as long as reasonably necessary for the purposes set out in this Privacy Policy.

As a general guide:

Customer and booking records are usually kept for up to 6 years after your last purchase or interaction.

Payment and invoice records are usually kept for up to 6 years for accounting and tax purposes.

Marketing records are kept until you unsubscribe or until your data is no longer reasonably required.

Complaint and dispute records are kept for as long as necessary to deal with the issue and protect our legal position.

Event attendance records are kept for as long as reasonably needed for administration, safeguarding, dispute handling or legal purposes.

Course access and progress records are kept for as long as your account remains active and for a reasonable period afterwards.

Photographs, video footage and recordings may be kept for as long as they remain relevant for training, marketing, archive or business purposes, unless you successfully object or withdraw consent where consent is the lawful basis.

We may keep data for longer where required by law, where there is an ongoing dispute, or where it is necessary to establish, exercise or defend legal claims.

12. How we protect your data

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include access controls, password protection, secure systems, staff training, data minimisation, supplier checks, secure payment processing and restricted access to customer records.

However, no system is completely secure. If we become aware of a personal data breach that creates a risk to your rights or freedoms, we will take appropriate steps and notify you or the Information Commissioner’s Office where required by law.

13. Your rights

You have rights under UK data protection law.

Depending on the circumstances, you may have the right to:

Be informed about how we use your data
Access your personal data
Correct inaccurate or incomplete data
Request deletion of your data
Restrict how we use your data
Object to certain uses of your data
Request data portability
Withdraw consent where we rely on consent
Complain to the Information Commissioner’s Office

To exercise your rights, contact us at hello@premierproperty.co.uk
.

We may need to verify your identity before responding. Some rights are not absolute and may not apply in every situation.

14. Complaints

If you are unhappy with how we use your personal data, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

Information Commissioner’s Office
Website: ico.org.uk
Telephone: 0303 123 1113

15. Third party websites

Our website, emails or materials may contain links to third party websites, platforms or services.

We are not responsible for the privacy practices, content or security of third party websites. You should read their privacy policies before providing personal data to them.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will be available on our website. Where changes are significant, we may take reasonable steps to bring them to your attention.

17. Contact us

If you have any questions about this Privacy Policy or how we use your personal data, please contact:

Premier Property Education Limited
Unit 4B/C Bourne Court
Southend Road
London
IG8 8HD

Email: hello@premierproperty.co.uk

Telephone: 020 3978 0443